Frequently asked questions.

CCTV integrators and security-system providers across Canada and the United States who want to offer their customers a managed monitoring service — without building a monitoring center, hiring analysts or developing a platform. See the partner overview for the full picture.

No. The customer relationship is retained and protected by the partner. You continue to provide system design, installation and local service; Visualitic operates behind you.

Monitoring center operation, real-time human verification by trained analysts, agreed response procedures, dispatch, camera-health oversight and reporting — the full operating capability a managed CCTV monitoring service requires.

Yes. The service supports existing CCTV systems as well as new installations, which makes your installed base the natural starting point. Technical compatibility for each site is confirmed during onboarding.

The service can be delivered partner-branded, co-branded or embedded within your existing service agreements. The right model for your business is agreed during onboarding.

With a conversation, then a simple pilot: one customer, one site. Service availability and technical compatibility are confirmed during onboarding, monitoring scope and response procedures are agreed, and you review the results before expanding. Discuss a partner opportunity.

Visualitic works with partners across Canada and the United States. Service availability for your region is confirmed during onboarding.

Managed video monitoring is a service where a provider connects to a site's camera systems, reviews visible events against agreed rules, and escalates or documents them for the client. Unlike self-monitored CCTV, events are reviewed by trained analysts, so site teams receive verified, contextualized information instead of raw alerts.

Traditional camera companies install and maintain hardware. Visualitic is a service layer on top of camera infrastructure: trained analysts review visible events, apply human judgment, and deliver structured documentation for safety, operations, and security purposes. Visualitic works with suitable existing cameras and does not require replacing systems that already work.

Usually not. Visualitic connects to suitable existing camera infrastructure and only recommends new or upgraded cameras where coverage gaps genuinely matter for your safety, operational, or security priorities.

Safety & Operations Visibility focuses on visible worksite risk during operating hours — blocked routes, restricted zones, forklift and pedestrian interaction, PPE visibility, loading areas — plus incident review and camera health. Security Verification focuses on after-hours and security-related events — unauthorized access, trespass, theft-risk activity — with human verification and agreed escalation protocols. Both run on the same camera infrastructure and can be combined.

In most published comparisons, monitored camera coverage costs substantially less than equivalent 24/7 guard coverage, because one analyst team can review many camera views while guards are paid per hour per person. Actual costs depend on site size, camera count, and monitoring hours. Many sites combine both, using monitoring for continuous coverage and guards for physical response.

Pricing depends on the number of cameras, monitoring scope, hours of review, and reporting needs. The first step is a site visibility review, after which Visualitic proposes a program matched to your priorities. Contact info@visualiticsystems.com or +1 (437) 566-1777 to arrange one.

The event is escalated to contacts agreed with the client in advance, following documented site-specific rules, with time-stamped event notes and camera references. All activity is recorded for follow-up and review.

Camera health monitoring is the ongoing verification that cameras are online, unobstructed, and producing usable images. Industry research has found that a significant share of enterprise cameras are non-functional at any given time without active monitoring. A camera that is offline or blocked overnight provides no evidence and no visibility, so health monitoring is included in Visualitic programs.

Onboarding follows a four-step process: connect suitable cameras, agree monitoring rules and contacts, begin reviewing visible events, and deliver structured notifications and documentation. Timelines depend on camera infrastructure and site complexity, and are confirmed during the site visibility review.

No. Monitoring scope is defined and agreed with each client before review begins, focused on safety exceptions, operational events, and security-relevant activity — not continuous individual employee surveillance. Canadian privacy guidance requires video monitoring to be purpose-driven and proportionate, and Visualitic's rules-based approach is designed to support that.

Yes, when done properly. Requirements vary by province and sector, but common principles include having a legitimate purpose (such as safety or security), proportionate and minimally intrusive monitoring, clear signage and disclosure, and avoiding private areas. Employers should document the business reason for camera placement and consider a privacy impact assessment. This is general information, not legal advice.

Visualitic Systems is based in Ontario and supports commercial and industrial sites across Canada, including multi-site operations.